Shipping Policy | Refund Policy All orders ship from Southern California, so plan your time in transit when choosing shipping options.  UPS "AIR" orders placed after 2 PM EST on Fridays are processed the following Monday. UPS "AIR" orders placed after 2 PM EST Monday through Thursdays are processed the next business day. USPS & UPS "Ground" orders placed after 2 PM EST Monday through Thursdays are processed within 2 business days. UPS & USPS "Business Days" are Monday - Friday excluding National Holidays, New Years Eve, & the Day after Thanksgiving. Cellular-Phone-Accessories-Center.com does not ship on UPS Holidays nor on weekends, nor ships outside the U.S. & Canada. You will see your actual shipping costs before placing a firm order, after clicking "Continue". Please review your order for SHIPPING METHOD and errors, as NO changes are possible once submitted. Please note: UPS shipping days are only Monday - Friday, excluding Holidays, New Years Eve, & the Day after Thanksgiving. Important UPS Holiday Season Service Guarantees: The UPS Service Guarantee does not apply to UPS Ground shipments scheduled to be delivered between December 11 and December 24. UPS Next-day, 2-Day, & 3-Day shipment orders placed before 11 AM, P.S.T., are guaranteed to ship the same business day! UPS Next-day, 2-Day & 3-Day order shipments placed after 11 AM, P.S.T., are shipped the next business day. Please note: Claims for late Delivery refund MUST be made within 15 days of shipment date. UPS shipping days are Monday thru Friday. Orders shipped UPS 3 Day on Wednesday will be delivered on Monday. Orders shipped UPS 2nd Day Air on Thursday will be delivered on Monday. Orders shipped UPS 1-Day Air on Friday will be delivered on Monday. Add an additional 2 DAYS if a UPS HOLIDAY occurs during shipment!
All Refused or Address change order deliveries will be charged the additional shipping fees incurred.
US Postal shipping methods are NOT INSURED, so if you have a loss, you need to file a Federal Theft of Mail complaint with the US Postal Inspector's Office by clicking here.
15 Day Money Back Guarantee We give you a 15-day, Money-Back, Satisfaction Guarantee! If you are dissatisfied with any cell phone accessory, for any reason within the first 15 days from invoice, complete the
Return Request Form. Please note that by filling out the RMA Request form, you agree to the information below.
Refused or address incomplete shipments will be charged twice the normal shipping fee.
RETURN Merchandise Authorization (RMA) requests are processed within two (2) business days, Monday through Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the cell phone accessory back.
15 Day Satisfaction Refunds allow you to return complete, undamaged hardware, with Prepaid shipping by the customer, for a full merchandise refund under the following conditions: Merchandise must be sent back in its original packaging and received in the same condition as when sold to you, including all parts and pieces.Software cannot be opened or tampered with. Car kits cannot be returned once installed. Memory cards are not returnable unless defective.Merchandise must be repackaged properly so that it is not damaged during shipping. The package MUST have our Return Authorization Number on the return label! Packages returned without the Return Authorization Number on it will not be processed, and may be refused or returned! To obtain a Return Authorization Number please complete the Return Request Form at Returns & Warranty. On 15 Day Satisfaction Refund requests, & on Warranty item(s) after 15 days, Customer is responsible for shipping charges to us. Only for DOA reasons (Dead on arrival) within 15 days of invoice will we usually elect to provide you with a prepaid shipping label to return the defective merchandise to us. On orders where Free shipping was invoiced, the published shipping fee is deducted from the 15 Day Satisfaction refund. Warranty & Replacement items are shipped prepaid by us to you. We invoice your credit card for the replacement item(s) upon shipment, & process refunds to your credit card only upon return receipt of the items meeting the above requirements. Items sent in for replacement under warranty will be repaired or replaced at the discretion of our returns department. Replacements will only be of the same item. If the exact same item is not available, we may substitute a similar item with the same functionality at no extra charge. Return to Top of Page |
